Privacy Policy

Privacy Policy for PCInnovative

Last Updated: January 1, 2026

PCInnovative, LLC (“PCInnovative,” “we,” “us,” or “our”) operates the ReelCraft platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

  • Personal Information: Name, email address, phone number, and company/venue information when you create an account or contact us.
  • Uploaded Content: Photos and images you upload to generate personalized content through ReelCraft.
  • Usage Data: Information about how you access and use the Service, including IP address, browser type, device information, and usage patterns.
  • Technical Data: Cookies, log files, and other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the ReelCraft platform
  • Process photo uploads and generate AI-created images and videos
  • Manage user accounts and provide customer support
  • Communicate with you about your account, updates, and service-related matters
  • Monitor and analyze usage trends to improve the Service
  • Comply with legal obligations

3. AI Processing and Third-Party Services

When you upload photos to ReelCraft, those images are processed using third-party artificial intelligence services (including but not limited to Kling and xAI Imagine). These third-party providers may temporarily process your uploaded content to generate the requested images and videos. We only share the minimum information necessary with these providers to deliver the Service.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • With service providers and contractors who perform services on our behalf
  • With third-party AI providers as necessary to generate content
  • To comply with legal requirements or protect our rights
  • In connection with a business transfer (such as a merger or acquisition)

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.